Return policy



If for any reason you are not satisfied with a product, we invite you to simply contact us within 30 days of receipt of your merchandise (extended period for holiday gifts). We will offer you an exchange or refund depending on the case.

Items cannot be returned if worn (except fitting), damaged or if labels have been removed. They must be returned in a condition suitable for resale.
Items cannot be ordered in duplicate for try-on purposes. No returns will be accepted in this case.
Return shipping must be provided at your expense (except in the event of an error on our part. In this case, a credit note for the amount of standard shipping will be issued to you).
To be eligible for a return, your item must be unused and in the same condition you received it.

To make a return, you must show us a receipt or proof of purchase.

All returns are made to our store, located at 413 Avenue Mercier, Shawinigan, QC, G9N 1S1, Canada.

How to proceed, 3 options are available to you:

  • Schedule a pickup with Purolator, the fees will be $12 (Quebec and Ontario), $18 (the rest of Canada) and which we will deduct from the amount of your refund. A bill of lading slip that you will need to print and stick on the package will be sent to you by email, along with the procedure to follow. Send us an email at if you would like to receive a Purolator return slip, as well as the items you wish to return.
  • Go to a Canada post office but the fees will be a little more expensive.
  • Use your usual carrier if you have one.

The refund will be made when the package is in our hands.

*It is IMPORTANT to note that if your initial order, after returns, falls below $99 for Quebec and Ontario, and $123 for the rest of Canada, a fee of $12 (base price of a return for Quebec and Ontario) or $18 (basic rate of a return for the rest of Canada) will be deducted from your refund because your order would not have benefited from free delivery initially.

We cannot afford all these costs as a small business and prefer to have fair prices for quality, natural, local and ethical products.


If you wish to exchange an item of clothing, you must first return the item to us in good condition with the invoice number and we will issue a refund. You can then reorder the item of your choice. This procedure was put in place to regulate our inventories and simplify transactions.

Once you are familiar with our sizes, purchasing from us will be easier. We know very well that the desired look and the right size are important reasons for returns and we want your satisfaction.

In order to choose the right size, we invite you to consult the size chart as well as the description of each garment which informs you of the cut. You can call us during store opening hours to obtain information, we will be happy to help you.

*It is possible that a size is no longer available as we do not produce mass production.

Transportation for any new purchases will be at your expense. To be eligible for a refund, your item must be unused and in the same condition you received it. To make a return, you must show us a receipt or proof of purchase.

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision whether to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at

Sale items
Only regular priced items can be refunded. Unfortunately, sale items are not refundable. A credit can be applied to your next purchase.

Final sales items
Final sale items cannot be refunded.

If the returned item was marked as a gift when purchased and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you returned the item.

You can contact us for assistance at or at 819-536-7936 during business hours for any questions or hesitations before purchasing!

Thank you for your interest in our products and look forward to it!

The Abaka team



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