All returns are made at our store, located at 413 Avenue Mercier, Shawinigan, QC, G9N 1S1, Canada .
How to proceed, 3 options are available to you:
- Schedule a pickup with Purolator, the fee will be $12 (Quebec and Ontario), $18 (the rest of Canada) and that we will deduct from the amount of your refund. A bill of lading that you will have to print and stick on the package will be sent to you by email, as well as the procedure to follow. Send us an email at email@example.com if you want to receive a Purolator return slip, as well as the items you wish to return.
- Go to a canada post office but the fees will be a little more expensive.
- Use your usual carrier if you have one.
The refund will be made when the package is in our hands.
*It is IMPORTANT to note that if your initial order, after returns, falls below $99 for Quebec and Ontario, and $123 for the rest of Canada, a $12 fee (base rate for a return for Quebec and Ontario) or $18 (base rate for a return for the rest of Canada) will be deducted from your refund because your order would not have benefited from the free delivery at the start.
We cannot bear all these costs as a small business and prefer to have fair prices for quality, natural, local and ethical products.
If you wish to exchange a garment, you must first return the item to us in good condition with the invoice number and we will issue the refund. Afterwards, you can order the item of your choice again. This procedure has been put in place to regulate our inventories and simplify transactions.
Once you know our sizes well, buying from us will be easier. We know very well that the desired look and the right size are important reasons for returns and we want you to be satisfied.
In order to choose the right size, we invite you to consult the size chart as well as the description of each garment which informs you of the cut. You can call us during the opening hours of the store to obtain information, it will be our pleasure to help you.
*It is possible that a size is no longer available as we do not manufacture mass production.
Transport for any new purchase will be at your expense. To be eligible for a refund, your item must be unused and in the same condition that you received it. To make a return, you must present us with a receipt or proof of purchase.
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds
If you haven't received your refund yet, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at firstname.lastname@example.org.
Only regular priced items can be refunded. Unfortunately, sale items are non-refundable. A credit may be applied on your next purchase.
Final Sale Items
Final sale items cannot be refunded.
If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.
You can contact us for assistance at email@example.com or 819-536-7936 during opening hours for any questions or hesitation before purchase!
Thank you for your interest in our products and enjoy!